TAHOE KEYS RESORT, INC.
Security Deposit Protection Plan
April 1, 2010
TAHOE KEYS RESORT, INC. is excited to announce the implementation of our newest guest program – the Security Deposit Protection Plan. This plan gives you, the homeowner, assurance that unintentional damage caused by a renter is covered and at the same time protects the Renter against unforeseen accidents. We will begin offering this program as of April 1, 2010.
WHY THE CHANGE?
We are finding that due to consumer protection laws, damage/security deposits are becoming less and less effective. Consider this: 97% of the time a Renter will not admit to damage, unintentional or not. Many times, they don’t report it. Often, the Housekeeper, the Inspector or you, the Homeowner, discover it. This puts our Rental Agents in the position of mediator – trying to resolve who will pay for the damage – the Owner or the Renter. Many times, TAHOE KEYS RESORT, INC. is left with the bill.
The new Security Deposit Waiver plan takes the focus from assigning blame for unintentionaldamage and instead, focuses Staff attention and energy to quickly making repairs.
HOW MUCH DOES IT COST?
There is no cost to you, the homeowner.
WHAT DOES IT COVER?
The Security Deposit Protection Plan covers unintentional damage or theft to the unit as a result of a Renters inadvertent acts or omission during the duration of the stay up to $3,000. For example, it covers wine accidentally spilled on your carpet, or a broken window or cracked glass tabletop due to horseplay by the kids. It will also cover pet accidents for all pet friendly properties. We will still take a credit card imprint from the guest with a signed acknowledgement of responsibility for intentional damage.
WHAT DOES IT NOT COVER?
- Intentional acts of a guest.
- Gross negligence or willful conduct.
- Normal wear and tear. For instance, it does not cover the replacement of an old appliance, worn carpeting or a rusted BBQ grill. It also does not cover the replacement of items not suited to the normal wear and tear of Renters – like poorly made, inexpensive (plastic) mini-blinds or furniture.
- Damage that occurs if the guest is in violation of the lease agreement.
- Acts of God
Full terms and conditions are listed within the contract between TAHOE KEYS RESORT, INC. and the Renter.
HOW DOES IT WORK?
Guests simply report any loss or damage to the unit or its contents to TAHOE KEYS RESORT, INC. management staff. Damage reports must be prompt and timely – during the stay. The staff determines the cause of the damage and whether or not it is normal wear and tear. Next they assess the repairs and make them. If necessary, the Rental Agent will call the Homeowner to consult. However, many instances of damage are minor (for example, a broken window) and items might simply be quickly replaced or the damage repaired.
IMPORTANT TO REMEMBER. . . .
Remember! Accidents happen! Everyone knows this whether you are looking at it from the perspective of a property owner or a renter. The Security Deposit Protection Plan puts all of our energies into what really matters – keeping TAHOE KEYS RESORT, INC. properties in top shape for both the Homeowners and for the Renters.
